Be sure to read contract you are signing VERY carefully when you join this facility. The membership team does not outline terms and conditions clearly and unknowingly you are locked into a year long contract that is non-negotiable. Customer service at the Darnestown location is poor when trying to gain a better understanding of the facilities policy upon cancellation. I was a member for a few months and found that the machines I enjoyed using (stairclimbers in back of gym) were consistently out of order causing me to look to other fitness facilities. I NEVER write reviews, but found this experience so frustrating, I figured what the hell. Good luck!
I imagine this is a good place to go if you don't want to spend a lot of money for a gym -- its a faction of LA Fitness or Lifetime Fitness. Serves a different demographic. Maybe at 20 the smells were tolerable, but in middle age its hard to stomach the surrounding. Lifetime costs substantially more, but the open space, the layout of the facility, the lockers and amenities make it a place one can go and work out in earnest. Again though, Gold's Gym is a great place for a kid or someone in their 20s.
Management at this location is horrible. My family and I have been members long before Gold's Gym took over, when Fitness First owned these facilities. Never in the 18 years + of being members have we ever had such poor customer service as experienced today. The ""General Manager" (if such title fits a person who fails at management) failed to accept the lack of responsibility responding to emails, instead justified himself and his staff by saying he "is too busy". After trying to explain the situation he walked to his office talking to other staff saying " he doesn't care." Does't care about what? Customer Service? What General Manager does that? When asked for the contact information for the person in charge next in line to complain the General Manager said " I am corporate" and the staff laughed when I asked if they had the information for the District manager stating "he doesn't deal with customer problems but good luck trying." I have lost full respect for this management at this facility after causing a family member to cry today. All it would have taken was a simple I am sorry I did not respond to your email, lets see how I can help resolve your problem.
Top Notch Health Club! Excellent, friendly Staff! Personal attention and service. Committed to helping each member achieve their fitness goals!
I bought 12 sessions of training and cancelled after some sessions remaining with the trainer. Golds Gym North Potomac still continued to charge me for another 3 extra months and another $1000 or so dollars to my credit cards. Please DO NOT TRUST THESE PEOPLE with your credit cards or bank account or anything - they are FRAUD.
Gold S Gym is a US Gym based in North Potomac, Maryland. Gold S Gym is located at 12171 Darnestown Rd, North Potomac, MD 20878, USA.
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